FAQ's

How do I Order

Simply add the items you would like to your cart and the total price with postage will be calculated automatically. 

Postage

Standard Postage within Australia is capped at $9.95 and if your order totals over $125, you will receive free postage.  

If your order is very small and flat, we offer untracked letter postage.  In that instance, tracking is an optional extra that you can add to your order if required.  

We also offer express postage - this is available at checkout.

We aim to post all parcels by the next business day.  You will receive a tracking number, but please allow up to 2 weeks for your parcel to arrive.  The express option is available, although this doesn't always guarantee a much quicker arrival.

Pre-Orders

We have new fabrics coming regularly and offer these for pre-order before their arrival.  These fabrics are marked ‘pre-order’.

If you would like to reserve any of these items, please contact us by email susan@sewpieceful.au, or phone on 0411 269 937, with details of the items you would like to pre-order.

Payment of 20% is required at the time of your order, with the balance due once we have received the fabric and have it ready to send to you.  We will send you an invoice.

If there is any delay in the expected arrival, we will always let you know, and we will refund your deposit if we need to cancel your order.

 What is a fat quarter?

A fat quarter is a quarter of a metre and measures 50cm x 55cm.  It is the same amount, just a different shape to a quarter metre that measures 25cm x 110cm (as you may be used to if you buy other fabric).

What is a fat eighth?

A fat eights is half of a fat quarter and measures 25cm x 55cm.  They are ideal for small projects like English Paper Piecing so we like to bundle these in packs of co-ordinating fabric.

Fabric by the length

Fabric - any fabric that needs to be cut off the the bolt, will be listed by the fat quarter (or quarter metre).   If you would like a half metre piece, put '2' in the quantity box.  '4' = 1 metre, '6' = 1.5 metres, 8 = 2 metres etc.

Refunds

We cannot offer refunds for change of mind. However while we do our best to check every item that we sell, if you find that there is a fault with your product, or incorrectly described, please contact us to arrange a refund.